PRIVACY POLICY
PUBLIQUE AGENCY PTY LTD
Effective Date: 22 August 2025
1. Privacy
This Privacy Policy explains how PUBLIQUE AGENCY PTY LTD (“PUBLIQUE AGENCY”, “we”, “us” or “our”) may collect, use, hold, disclose and protect personal information in connection with our websites, communications, services and business operations.
2. Information We Collect
We may collect information including:
- name and contact details;
- organisation and professional information;
- enquiries, correspondence and client communications;
- information voluntarily submitted to us;
- Website usage and interaction data;
- device, browser and IP information;
- cookies, analytics and similar identifiers; and
- information obtained from lawful public or third-party sources.
3. How We Use Information
We may use personal information to:
- respond to enquiries;
- provide and administer services;
- manage client and business relationships;
- operate and improve the Website;
- conduct analytics;
- maintain business records;
- administer campaigns, events or communications;
- prevent fraud, misuse or security threats;
- manage disputes;
- comply with legal obligations; and
- establish, exercise or defend legal rights.
4. Calls, Communications and Recordkeeping
Telephone calls, video conferences, voice communications and other interactions with any person working or contracted to work under/with/in partnership to “Publique Agency” whether employee, company or sole-trader. This includes all staff / company owned devices such as smartphones, tablets and computers, which may, be monitored, recorded, transcribed, summarised or otherwise documented.
Additionally, where required we may need to provide these recordings in the event of such legal actions, for example, a Freedom of Information request, our own legal process at any stage and in any forum. If you require your records for legal purposes, you can apply via an FOI request, but first contact us in writing to see if we still have the requested data or if it has been destroyed,
Such records may be used and retained for:
- business administration;
- service delivery;
- quality assurance;
- security;
- compliance;
- recordkeeping;
- evidentiary purposes;
- dispute resolution; and
- establishing, exercising or defending legal rights.
5. Cookies and Technology
The Website may use cookies, pixels, analytics, local storage and similar technologies to operate the Website, maintain security, understand usage, measure performance and improve functionality.
Third-party integrations may also use their own technologies and privacy practices.
6. Artificial Intelligence
We may use artificial intelligence, automation, transcription, analytics and other technology-assisted tools in our operations.
Information may be processed through such systems for legitimate business functions including research, transcription, summarisation, analysis, administration and service delivery.
7. Disclosure
Where reasonably necessary and permitted by law, personal information may be disclosed to employees, contractors, affiliates, professional advisers, technology providers, hosting providers, communications providers, suppliers, business partners, regulators, courts, law-enforcement agencies or other parties involved in legitimate business or legal processes.
8. International Processing
Information may be processed, accessed or stored outside Australia through international technology, cloud or service providers.
Where applicable law imposes requirements concerning overseas disclosure or processing, we will take reasonable steps required by that law.
9. Security and Retention
We may use reasonable administrative, organisational and technical measures to protect personal information.
No electronic system is completely secure.
Information may be retained for as long as reasonably necessary for business, contractual, regulatory, taxation, security, evidentiary, dispute-resolution or legal purposes and may later be deleted, destroyed or de-identified where appropriate.
10. Legal Process and Protection
Subject to applicable law, we may preserve, use or disclose information where reasonably necessary to:
- comply with law or legal process;
- respond to lawful regulatory or governmental requests;
- investigate misconduct, fraud or security threats;
- enforce contractual rights;
- protect our personnel, clients, systems or property; or
- establish, exercise or defend legal rights.
11. Access, Correction and Complaints
Where applicable law provides such rights, you may request access to or correction of personal information we hold about you.
You may also contact us with a privacy complaint.
We may request reasonable identity verification before responding.
12. Australian Privacy Law
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, PUBLIQUE AGENCY will handle personal information in accordance with applicable statutory requirements.
Nothing in this Privacy Policy limits rights that cannot lawfully be excluded.
13. Updates
We may update this Privacy Policy from time to time. The current version will be published on the Website with its applicable effective or updated date.
14. Contact
Privacy enquiries, access requests, correction requests and complaints may be directed to:
PUBLIQUE AGENCY PTY LTD
legal@publiqueagency.com